Privacy Policy

This Privacy Policy describes how ADHD Advisor Inc. ("ADHD Advisor,” “we,” “our,” or “us”) collects personal information when you interact with our website (the “Website”), and how we use, share, and protect that personal information. 

For questions about our privacy practices, please email us at privacy@adhdadvisor.org. 

The Website is a telehealth platform that connects users with licensed clinicians for personalized ADHD care plans. ADHD Advisor operates the Website but does not provide medical services and is not a medical provider. Any telehealth services obtained through the Website are provided by independent medical clinicians. ADHD Advisor acts as a business associate to these clinicians, and the information collected on and through the Website is protected health information ("PHI") protected by the Health Insurance Portability and Accountability Act of 1996, as amended ("HIPAA"), and the applicable provisions of the Health Information Technology for Economic and Clinical Health ("HITECH") Act.

This Privacy Policy is intended to supplement our HIPAA Notice of Privacy Practices and is not intended to override it. This Privacy Policy and the Notice of Privacy Practices should be read in conjunction with one another. This Privacy Policy is intended to provide users with additional information about our data practices in connection with the Website.

For information on how your provider collects, uses, and shares your PHI, please refer to their notice of privacy practices.

Please note that this Privacy Policy does not apply to non-ADHD Advisor websites or services that state that they are offered under a different privacy policy. Please review the privacy policies on those websites and services directly to understand their privacy practices.

Depending on the nature of your interaction with ADHD Advisor, we may collect your information as follows:

• Directly from you, when you provide information to us or interact with us:
• • Contact information, including your name, telephone number, email address, mailing address, and any other information you choose to include when you communicate with us via the Website, email, mail, phone, or other channels.
  • Demographic information, such as your date of birth and gender. 
  • Health-related information, such as details about symptoms, diagnoses, treatment history, insurance coverage, and prescription information, which we collect to facilitate referrals and support the provision of telehealth services.
  • Login credentials, including your email address and selected password.
  • Survey information in response to questions we may send you, including for feedback and research purposes.
  • Any additional information you choose to provide, including questions, suggestions, and feedback.
• Automatically from you, device information and online user activity when you utilize our Website, as described in the next section.
• From your clinician, health-related information to support and facilitate the requested telehealth services.

Please note some of this information may be collected by service providers on our behalf.

When you interact with our Website, certain information is automatically collected from you. This information includes:

• Usage details about your interaction with our Website, such as the date, time, and length of visits, specific pages or content accessed, search terms, and frequency of visits. 
• Device information about the device you use to access our Website, such as IP address, device type, unique device identifier, operating system, browser type, and mobile network information.  
• Location information where you choose to provide our Website with access to information about your device’s location. 

Much of this information is collected through cookies and other tracking technologies, which may be operated by our partners who assist us in providing the Website, understanding usage of the Website, security, and fraud prevention. 

See Section 8 for more information on managing cookie preferences. 

We use the information we collect from you to:

• Provide the Website and requested services, including for treatment, payment, and healthcare operations purposes. 
• Respond to your requests and questions; communicate with you; provide troubleshooting and other support; and provide important notices. 
• Manage, maintain, and operate the Website and our services; diagnose or fix technology problems; monitor the performance of the Website; and understand how you access and use the Website. 
• Improve our Website and service; grow our business; better understand our user base; administer surveys for market research and satisfaction purposes; and develop new products and services. 
• Design and administer marketing and promotional campaigns and evaluate the effectiveness of these campaigns.
• Send you marketing emails with information on services that may be of interest to you and administer promotions or other special offers. 
• Comply with legal requirements; defend against legal claims or other demands; respond to subpoena, court order, or other legal process or request; engage in risk management and compliance activities; protect the rights of ADHD Advisor, you, or others; and detect, investigate, and prevent activities that may violate our policies or be fraudulent or illegal.  
• Perform internal administration, auditing, and operations activities. 

We may use and share information in an aggregated or de-identified manner at our discretion, including for research, analysis, modeling, marketing, and improvement of our Website and services.

We may share the information we collect in the following instances: 

• With clinicians to facilitate your participation in the telehealth services.
• With service providers that we believe need the information to perform a technology, business, or other professional function for us such as IT services, accounting, auditing, and tax services, and other professional services.
• With entities in our corporate family, for purposes consistent with this Privacy Policy, to carry out our business activities, and to the extent permitted by law. 
• When a corporate event occurs, we reserve the right to transfer to another entity or its affiliates or service providers some or all information about you in connection with, or during negotiations of, any merger, acquisition, sale of assets or any line of business, change in ownership control, or financing transaction. We cannot promise that an acquiring party or the merged entity will have the same privacy practices or treat your information the same as described in this Privacy Policy.
• For legal purposes; where necessary to comply with the law; in response to court orders, law enforcement or legal process, including for national security purposes, which may include lawful access by U.S. or foreign courts, law enforcement or other government authorities; to establish, protect, or exercise our legal rights; as required to enforce our terms or other contracts; to defend against legal claims or demands; or to detect, investigate, prevent, or take action against illegal activities, fraud, or situations involving potential threats to the rights, property, or personal safety of any person.
• With your consent, we may use or disclosure your information for other reasons as described to you at the time of collection. 

We use a combination of physical, technical, and administrative safeguards to protect the information we collect through the Website. While we use these precautions to safeguard your information, we cannot guarantee the absolute security of your information. If you access or use our Website outside of the United States, you understand that we and our service providers may collect, access, process, and store your personal information outside of the jurisdiction in which you reside. 

In addition to the rights set our in the  Notice of Privacy Practices, you also have the following choices when it comes to how we collect and use your information:

• Access and update account information: If you have an account, you can review and update certain account information, such as your contact information, by logging in.
• Opt out of cookies: You have several options to prevent collection of information regarding your online activity:
• • Generally, you can modify your browser setting to disable or reject cookies across the internet; but if you do so, some features of our Website may not function properly or be available. Please note that you will need to set preferences on each web browser and device you use to visit our Website.
  • Because definitions and rules for “Do Not Track” have not yet been established, including whether such signals must be user-enabled, we do not respond to “Do Not Track” signals. 

We may make changes to this Privacy Policy from time to time. The date at the top of this Privacy Policy indicates when this Privacy Policy was last revised. If we make material changes to this Privacy Policy, we will notify you through written, electronic, or other means.

Call 911
If you are having a Mental Health Emergency

Text Home to 741-741
If you are in emotional distress and need IMMEDIATE support

Call 988
For the National Suicide Prevention Hotline